Client service questionnaire

To assess how we're doing please complete the form below.

Your Details

Name *

Reference number or details of the work we carried out for you *

Address

Email *

Telephone / Mobile *

Preferred method of contact Letter Email Telephone

Was your advice personally funded? Yes No

We will listen more

Using the scale of 1–10, where 1 is not at all and 10 totally exceeded your expectations:

How well did we understand why you needed our help?

How much interest did your adviser show in you and your case?

How well did your adviser explain what you needed to do or what was happening?

How well did we keep you informed of progress and next steps?

How happy were you with the advice you received?

Did we listen more?

We will care more

How easy was it to get hold of the person dealing with your work?

Did you feel the person looking after you was easy to talk to and approachable?

Did the person handling your work demonstrate they were an expert in their field?

How happy were you with the costs incurred for our service?

Did we care more than you expected?

We will give you more

Did we give you more?

and finally...

How likely are you to use Blakemore's services again? Likely Unsure Unlikely

How likely are you to recommend Blakemores to a friend? Likely Unsure Unlikely

What two things did we do really well?

What two things could we do to improve?

Anything else youd like to tell us?

Is there anything else we can do to help?
Tick the boxes below and someone will contact you.

Personal injury 

Child care 

Work permit or visa 

Buying or selling property 

Employment dispute or dismissal 

Immigration 

Divorce / matrimonial 

Wills 

Financial disputes 

Mandatory: To help us distinguish between forms submitted by individuals and those automatically generated by spam software, please type the word shown here into the box below.

The information provided by you above will be held by us in our client records. From time to time we may use any of the information you submit to us, including personal data for customer administration, research analysis and to provide you with marketing information about Blakemores or its associated companies. It will not be disclosed to any third party. By sending your information to us you agree and consent to us contacting you in this way. You may withdraw this consent at anytime by contacting info@blakemores.co.uk